Thank you for shopping at Instant Soft Keys.

Your satisfaction is very important to us. Please read this policy carefully to understand the terms under which refunds are issued.

Refund Terms

We issue refunds under the following conditions:

  1. Full Refund within 30 Days
    If the customer receives an unusable license key, they are eligible for a full refund.
    • The customer must first contact our support team via email or phone to verify that the issue is related to the license key and not due to other factors (e.g., incorrect product installation, faulty installation, malware, or system file corruption).
    • Proof of purchase and details about the issue must be provided.
  2. Full Refund within 30 Days
    If the customer does not receive the license key via email, they are eligible for a full refund.
    • The customer must contact support and provide proof of purchase to initiate the refund process.
  3. Full Refund within 2 Years
    If the customer encounters issues with the license key after activation, they are eligible for a full refund.
    • The customer must contact support and provide detailed information about the issue.
  4. No Refund
    No refund will be provided if the license key was delivered successfully and is functional at the time of activation.

Refund Process

To request a refund, customers must contact us via email at support@instantsoftkeys.com.

  • Refunds are typically processed within 5-7 business days after approval.
  • Refunds will be issued in the form of a voucher that can be used to purchase other products from Instant Soft Keys.

Voucher Terms:

  • Vouchers are valid for up to 2 years from the date of issuance.
  • Vouchers cannot be redeemed for cash and can only be used on our store.

Verification Process

Instant Soft Keys reserves the right to verify the activation status of the license key within 7 calendar days of the refund request.

  • If the verification process reveals that the license key was activated after purchase, we reserve the right to deny the refund, as the service was provided as agreed.

Important Notes

  • Refunds will not be issued for issues caused by external factors, such as incorrect system requirements or installation errors unrelated to the license key.
  • Ensure that your device meets the necessary system requirements before making a purchase.

Contact Us

For questions about our Returns and Refunds Policy or to initiate a refund, please contact us:

Email: support@instantsoftkeys.com
Phone: (501) 601-3066

We are committed to resolving any issues promptly and ensuring your satisfaction.