1. What types of licenses do you offer?

At Instant Soft Keys, we offer a variety of software licenses, including:

  • Retail Licenses: Transferable between devices, ideal if you plan to upgrade hardware or switch devices in the future. These licenses often come with broader support options from the software manufacturer.
  • Bind (OEM) Licenses: Tied to a specific device and non-transferable. These are more affordable and suitable for single-use cases with no planned hardware changes.

2. Are your licenses genuine?

Yes, all licenses sold on Instant Soft Keys are 100% genuine and sourced from authorized distributors. Each license is thoroughly verified for authenticity before being made available for sale.

3. How are the licenses delivered?

  • Once payment is confirmed, your license key will be delivered instantly to your email.
  • You can also download the key directly from the confirmation page after completing your purchase.
  • In rare cases of high demand or out-of-stock products, delivery may take up to 48 hours.

4. What if I don’t receive my license within 24 hours?

If you don’t receive your license within the expected time frame:

  1. Check your spam or junk email folder.
  2. Contact our support team through:

We’ll resolve your issue promptly.

5. Why are your prices lower than other retailers?

We acquire our licenses at wholesale prices through authorized distributors and operate with lower overhead costs than traditional retailers. This allows us to pass the savings on to you.

6. Do you provide physical CDs or USBs?

No, we are a digital-only platform. All products are delivered digitally, ensuring instant access and reducing environmental impact.

7. Do the licenses expire?

  • Perpetual Licenses: Most of our products are perpetual, meaning they do not expire and can be used indefinitely.
  • Subscription Licenses: Some products, like Microsoft Office 365 or antivirus programs, are subscription-based and may have expiration dates. Please check the product details before purchasing.

8. Are the licenses valid for tablets or mobile phones?

License compatibility depends on the specific software. While most products are designed for desktop or laptop use, some may also support tablets or mobile devices. Refer to the product specifications on our website for detailed information.

9. Can I get a fiscal invoice with VAT details?

Yes, fiscal invoices with VAT details are available upon request. During checkout, you can enter your company details, and the invoice will be generated automatically and sent to your email.

10. What should I do if I have a problem with my license?

If you encounter any issues with your license:

  • Contact us via Live Chat or email (support@instantsoftkeys.com).
  • Our team is committed to resolving any problems quickly and efficiently to ensure your satisfaction.

11. Do you provide refunds if I am unsatisfied?

Yes, we offer refunds based on our Returns and Refunds Policy. If you encounter issues with your purchase, contact us via email or chat to initiate the refund process.

12. Can I transfer a license to another device?

  • Retail Licenses: Yes, these are transferable and can be moved between devices.
  • Bind (OEM) Licenses: No, these are tied to the original device where they were first activated.

13. How can I contact customer support?

You can reach us through the following channels:

14. Are your licenses compatible with both Windows and Mac?

Many of our licenses are compatible with both Windows and Mac systems. Compatibility details are provided on each product’s page. Ensure you review this information before making a purchase.

15. Do you offer volume discounts for businesses?

Yes, we provide volume discounts for bulk purchases. If you are a business or organization requiring multiple licenses, please contact us at support@instantsoftkeys.com for a custom quote.

16. Can I upgrade to a Retail License if I purchased an OEM License?

Upgrading from an OEM to a Retail License is not possible. You must purchase a separate Retail License if transferability is needed.

17. What payment methods do you accept?

We accept PayPal and all major credit/debit cards through our secure payment gateway. For more details, visit our Payment Policy.

For further inquiries or support, feel free to contact us. Thank you for choosing Instant Soft Keys for your software needs!